Frequently Asked Question

03. I have used the password recovery procedure, but I am not receiving the recovery link.
Last Updated a year ago

The system sends the password recovery link to the address used during registration. Before opening a support ticket, please perform the following checks

  • Make sure you have entered the correct e-mail address. Type the address in the appropriate field, avoiding copy/paste (this operation may include extra characters, such as spaces or dots, which are sometimes not very visible).
  • Check your spam folder.

If even after these checks and passages you do not receive the email containing the recovery link, you can open a support ticket.

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