Frequently Asked Question

02. I cannot register, the system indicates that my VAT number (or tax code or e-mail address) is already present in the system.
Last Updated a year ago

It is likely that there is already a registration in the name of the supplier who is trying to register. Check if registration has already been carried out. If you do not remember the credentials of the old registration, it is possible to recover them using the Password Recovery function.

Click on the "Login" button and then on the link "Forgot password?".

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If you know the email address enter it in the space provided (alternatively you can use the tax code or VAT number) and click on the "Request" button. In a short time you will receive an email with a link through which you can reset your password. Use the email and the new password to log in.

If you don't even remember the email address, you can use the field Tax code/VAT number and click on the "Request" button. The software will send the password reset link to the email address displayed on the screen. Use the displayed email address and new password to log in. If you no longer have access to the email displayed on the screen, contact Technical Support.

If you do not receive the email in your inbox, try checking your junk mail.

Translated with www.DeepL.com/Translator (free version)

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